An Ephor Group review of the Latin American opportunity for Business Process Outsourcing.
As with any BPO site selection process, an evaluation of labor supply,labor cost, and labor utilization is critical. This is done at the country and local metro region level.
The study also includes an analysis of “How does a BPO operator and investor develop its Human Capital Supply Chain?”, such that recruiting, staffing and training infrastructure elements create a long-term competitive advantage.
Ephor Group BPO Site Selection Expertise:
· 13 Site Selection Projects
· 5,500 LATAM Jobs Created
· BPO Operating Experience in 23 countries
Countries of Study:
- Belize
- Colombia
- Costa Rica
- Dominican Republic
- Ecuador
- El Salvador
- Guatemala
- Honduras
- Jamaica
- Mexico
- Panama
- Peru
Download the summary BPO LATAM Findings report from Ephor Group.
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