The following list of M&A is for illustrative purposes only. Contact us for a detailed list of deal comparables for your company.
- 2018 – Strategic Communication Services acquired by TTEC (NASD: TTEC). Contact center acquired for $4.4M.
- 2018 – Teleperformance buys Intelnet from Blackstone for $1B. Indian BPO provider of outbound sales, analytic services and customer services.
- 2018 – StarTek, Inc. (NYSE: SRT) business process outsourcing (BPO) acquires Aegis for $230M.
- 2018 – Convergys acquires Synnex for $2.8B in cash/stock. Global BPO deal.
BPO Contact Center Industry Deal Commentary.
- 293+ acquisitions since 2010.
- 95 acquisitions in 2018 across BPO outsourcing such as:
- Acquisition of Business intelligence services such data management services, AdaptiveInsights, Tableau and other analytics partners and solution resellers
- Consolidation of industry centric marketing & lead generation firms with MarTech, CRM, BI
- Consolidation of ERP, PSA, and BI implementation capabilities
- Consolidation of staffing and outsourcing
- Acquisition of Tools for strategic CFOs, CXOs, and managers
- Valuations remain flat for traditional BPO services, i.e. BPO valuation in 2018 similar to 2011, especially for outsourcing firms that are missing tech enabled platforms with a modern stack that includes apps, tools, chatbots, and workflow automation. Premium for BPO models that have gone beyond traditional "lift and shift" and traditional labor arbitrage nearshore/offshore.
BPO Outsourcing Industry Milestones Recap Summary.
- 2018 – More than 50 CRM implementation firms acquired over the past 36 months
- 2017 – Proliferation of new digital sales models, digital ecosystems, marketplaces, & communities
- 2017 – More than 500 service providers greater than $1m on cloud-SaaS modern solutions
- 2016 – Vista Equity Partners, private equity firm, acquires Marketo, marketing automation software in in LBO for $1.8B.
- 2016 – Netsuite acquired by Oracle for $9.3B.
- 2015 – Proliferation of hundreds of venture funded industry solutions
- 2014 – Hubspot IPO: NYSE: HUBS
- 2013 – Launch of SaaS “FAO as a Service” , “Data as a Service”, “Marketing as a Service” , etc.
- 2012 – Pardot acquired by ExactTarget for $95.5m. ExactTarget acquired by SalesForce.com NYSE: CRM in 2013 for $2.5B.
- 2012 – Oracle buys marketing automation platform Eloqua for $871m based on Eloqua $90m revenue run-rate.
- 2010 - IBM acquires Unica (enterprise marketing management) for $480m.
- 2006 - Hubspot launches.